FAQ
Most frequent questions and answers
Our transport and operations team will make a decision on vehicle size based on the information our surveyor has collected. We will also take into consideration the access at the collection address and the delivery property, as well as the route that needs to be taken. If you are aware of any access issues, please make the office aware prior to your removal date.
There is no specific answer to this question and obviously depends on the volume of goods that you are taking. Other things such as; the paces the team have to travel between the property and vehicle will vastly affect the time of the removal. The time of completion will also impact how long the removal takes. You can be assured our crews will work as efficiently and safely as possible.
The number of crew members will depend on the amount of goods you are moving and conditions surrounding the job. Things like the distance to travel and if any dismantling and reassembling is required will affect how many crew are allocated to your removal.
We can provide an entire range of packing materials. Such as medium boxes which are sized at; 18”x13”x13” and large boxes which are; 18”x18”x20”. The medium boxes can be used for small heavy items such as books and the large boxes can be used for more general items. You will have received our packing guide with the quote for information on self-packing along with our moving kits prices. We also have hanging wardrobe boxes, these are provided as standard unless going into store and are available at an extra cost and hold the equivalent of a single doored wardrobe.
Unless specifically requested or stated we advise that our guys will arrive at your property between 8.30AM-9.30AM depending on traffic.
You can pay by bank transfer or card. Card payments are taken over the phone, we accept VISA and MASTERCARD, unfortunately we cannot accept American Express. We respectfully ask for a 50% deposit to secure a date with the remaining balance due 10 days prior to the removal date.
There are five things we categorically cannot transport on the vehicle; children, animals, weapons/ammunition, open tins of paint and gas cannisters. Please revert to our Terms and Conditions Clause 5.1 for further indication.
We have 2 storage options; a storage yard with a range of 20ft, 10ft and 5ft containers, alternatively we have a warehouse for crated storage. Our storage can be accessed Monday-Friday during office hours, we just require a couple days’ notice before accessing your storage so we can make easily accessible for you. Crated storage is best suited to removal customers.
Yes, we’re always happy to accommodate a move day that is convenient to you. Weekend moves can carry an extra cost, just to cover overtime costs of our staff.
If there are restrictions or permits outside your property you will be required to contact the relevant authorities to arrange parking, we are happy to advise on the length of time required. If access is good our guys will get as close to the property as possible, without impeding local residents.
The crew will do their best to follow instructions or follow how the boxes are marked. It may not be possible to move your goods back into the room they came from due to the way the vehicle has been stacked. If no one is there to give clear instructions we cannot be responsible for rearranging your items into the rooms they belong.
Once we have loaded and are at your new property, we will wait up to 2PM for access, thereafter we will charge £30 per person per hour waiting. If we do not have access by 5PM we will look to unload into secure storage and bring the goods back at an additional cost of storage and transportation fees usually the following day or at the earliest possible time.
